The ability to adapt to market needs makes us increasingly competitive, and pushes us to a culture and tools that offer a high level of collaboration, sharing, and better results.
In 2012, a contract was signed with a Public Administration body for the assignment of the Systems Management Services and Application Assistance of the Information System. The supply consists of the provision of services aimed at ensuring the full operation of the technological infrastructure of the Information System, maintaining its perfect efficiency and constant alignment with the technological evolution of the ICT market, defining its growth in line with the objectives strategic aspects of the Public Administration and also to guarantee users the availability and performance of the applications and the integrity of the related data. The supply provides assistance dedicated to end users, starting from a Call Center supporting the use of applications and the management of identification, authentication and authorization services.
Based on ITILV3 (a best practices framework for the management of IT services) and on the many years of experience of our resources specialized in quality management systems and related audits (UNI EN ISO standard standards), we have designed a solution in 7 specific services coordinated with a cross Governance process: Single Point of Contact (SPOC) services; Identification, Authentication and Authorization (IAA) services; Presiding services for the offices of the Court, Public Prosecutors, Judges of Peace, Courts of Appeal and General Prosecutors; Management and administration services for Data Centers and Networks; Services for managing the workstations of users of the judicial offices; Application assistance services used at the Judicial Offices; On-demand services tailored to specific customer needs. The solutions for the process management, service delivery and IT Management are based on platforms created by CA Technologies, Daman and Symantec.