The ability to adapt to market needs makes us increasingly competitive, and pushes us to a culture and tools that offer a high level of collaboration, sharing, and better results.
AGILE
Managing and developing innovative and complex projects with the AGILE methodology gives more value to people, collaboration and change, bringing a reduction of costs and efficiency of development time, and respect for customer needs.
DEVOPS
With no more isolated roles, but mixing development teams (Dev) and operations (Ops) by combining processes and technology improves the reliability of the solutions and the reduction of development times.
DATA MANAGEMENT
We live in a world of data: in order to make the best use of them, it is important to have an in-depth knowledge of them and a new business model for management and analysis (Big Data, Open Data, Analytics, …).
ITSM
IT services management helps organizations grow with the design, supply, management and improvement of the IT services that an organization provides to its end users.
Data and process migration to the cloud
Leave your IT system to move to new and more functional infrastructures with all the advantages that derive from it, allowing you to achieve the best ratio between performance and costs.
Hyperconverged IT infrastructures
Modernize and digitally transform data centers: servers, storage and integration sw converge into a single object managed by a single program.
OUR EXPERIENCE
AGILE
REQUEST
The Software Factory was created in TopNetwork in order to carry out customers’ requests. An agile methodology was chosen as a development strategy in order to achieve our targets and the competitiveness and efficiency requirements for the projects.
The characteristics of this methodology (using a “rules set” needed to create an “agile” environment; product development divided in monthly “sprints”; requirements selected “autonomously” by the team from an item box; “product backlog” related to the product in development; every sprint is defined by one or more elements taken from the “Sprint backlog” according to the defined priorities) helped to highlight the actual benefits both for development and for the customer, who will be able to constantly monitor the progress of the project through:
- Less interruptions: the team has a clear goal
- More feedback: the customer can see his/her product grow at every release
- Less parallelism: keeping the focus on the goal
The first chance to adopt the agile methodology was to fulfil the request for an alcohol company operating on the worldwide market – among the 100 companies with the highest capitalization in the London Stock Exchange – that required an application to verify all the processes for every stage of production and the traceability of the products.
SOLUTION
Analizzando i vari punti e applicando la metodologia nei suoi principi la soluzione convenuta ha soddisfatto pienamente le aspettative del cliente consentendo: un miglioramento della customer experience, un adattamento rapido alle richieste del cliente e un valore tangibile nel breve periodo attraverso progressi costanti.
The choice to fulfil this request was not only a technological solution, but also a methodological solution, since the stages of the process were so complex and structured that they absolutely needed to be approved by the customer during the development.
The methodology was focused to define the vision board of the system
- What is the goal of the product?
- TARGET GROUP: What market or market segment does the product aim to?
- REQUIREMENTS: What problem does the product solve? What benefit does it provide?
- PRODUCT: What product is that? What makes it unique? Is its development viable?
- BUSINESS GOALS: How will the product benefit the company?
The analysis of all points and the application of the methodology with its principles ensured that the agreed solution completely satisfied the expectations of the customer. That allowed an improvement of the customer experience, a swift adjustment to the customer’s requests and a a short-term tangible value through steady progresses.
DATA MIGRATION AND CLOUD-BASED PROCESSES
REQUEST
In 2018, the primary national postal operator started the multi-annual program called “Data Center Transformation” (DCT), aimed to an integrated transformation of applications and infrastructure, and to consolidate the Data Centers (present on all the national territory MI-TO-RM-BARI), in order to use cloud-based solution (based mainly on the MS AZURE architecture) and to improve the resilience of critical infrastructure, on all the logic-functional reference layers and for all the different architecture components.
SOLUTION
The adoption of Cloud was implemented directly through a model of ‘Hybrid Cloud’, integrating the platforms for Private and Public Cloud from the beginning and focusing on the key elements of the target architecture: Portal to access the services (Service Request Portal); Platform to manage the Cloud; Services Catalogue; Security.
The implementation of the program required a working model, structured with relations to all the parties involved in the transformation (Development and Operations) and the activation of a Migration Factory for the definition and the integrated coordination of the migration path in view of “Cloud First”, of the related patterns of transformation oriented to standardization and optimization of architecture, and executive configuration of the systems, improving their effectiveness and efficiency.
Our contribution in the design involved the support for applicative remediation activities and management of the migrations in cloud (Iaas – Paas) until the testing stages and the following transition to production.
ITSM
NEED
In 2012, a contract was signed with a Public Administration body for the assignment of the Systems Management Services and Application Assistance of the Information System. The supply consists of the provision of services aimed at ensuring the full operation of the technological infrastructure of the Information System, maintaining its perfect efficiency and constant alignment with the technological evolution of the ICT market, defining its growth in line with the objectives strategic aspects of the Public Administration and also to guarantee users the availability and performance of the applications and the integrity of the related data. The supply provides assistance dedicated to end users, starting from a Call Center supporting the use of applications and the management of identification, authentication and authorization services.
SOLUTION
Based on ITILV3 (a best practices framework for the management of IT services) and on the many years of experience of our resources specialized in quality management systems and related audits (UNI EN ISO standard standards), we have designed a solution in 7 specific services coordinated with a cross Governance process: Single Point of Contact (SPOC) services; Identification, Authentication and Authorization (IAA) services; Presiding services for the offices of the Court, Public Prosecutors, Judges of Peace, Courts of Appeal and General Prosecutors; Management and administration services for Data Centers and Networks; Services for managing the workstations of users of the judicial offices; Application assistance services used at the Judicial Offices; On-demand services tailored to specific customer needs. The solutions for the process management, service delivery and IT Management are based on platforms created by CA Technologies, Daman and Symantec.